You can access your tutor's contact details directly from your Tutero platform. To learn how, watch the short video below.
Here are the steps:
On your dashboard, find the tutor's name next to the subject.
Click on the three dots beside their name.
Select "Contact Details."
When Should You Contact Tutors Directly?
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Lesson Rescheduling
Lesson Rescheduling
To maintain a consistent learning journey and ensure uninterrupted progress, we encourage you to attend lessons as scheduled.
However, we understand that personal schedules can be unpredictable. If you ever need to make changes due to unforeseen circumstances, please reach out to your child's tutor at least 24 hours in advance. They'll gladly assist in finding an alternative time that works for you both.
Missing a Lesson
Missing a Lesson
Life happens, and there may be occasions when your child needs to miss a lesson.
If any event arises that require a lesson reschedule, please notify your tutor as soon as possible. This way, we can work together to minimise any disruptions and ensure your child's educational journey remains on track.
Setting The Focus for An Upcoming Lesson
Setting The Focus for An Upcoming Lesson
You can set the focus for an upcoming lesson by letting your tutor know if your child needs help with a particular concept in advance.
Session Requests and Inquiries
Session Requests and Inquiries
Got specific topics you want to cover or additional sessions you'd like to schedule? Reach out to your tutor with session requests and any inquiries you might have.
How to Request a Change of Tutor?
At Tutero, we're committed to finding the right tutor for your child. However, we understand that there may be situations where a tutor change is necessary. Watch the video below to learn how to request this when needed.
Here are the steps:
You can request this through your parent app.
On the dashboard, head to the "Subjects" panel.
Click on the three dots next to the tutor's name.
Select "Request to Change Tutor."
Please fill out our short form with information about this request.
Our team will then reach out shortly.
You can also request this through the "Adjust Tutoring Plan" page.
Click on "Request to Change Tutor."
Select the subject under the tutor's name.
Click "Request to Change."
Please fill out the request form and expect our team to reach out shortly.